Effective Date: 1st January 2026
Last Updated: 1st January 2026
Introduction
Welcome to SugarThreadShop.com (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our laser-crafted products.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
1. Information We Collect
1.1 Personal Information
When you create an account or place an order on our website, we collect the following personal information:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information (transaction details for bKash, Nagad, bank transfers, or cash on delivery)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP Address
- Browser Type and Version
- Device Information
- Pages Visited and Time Spent
- Referring Website
- Cookies and Similar Tracking Technologies
1.3 Communication Information
We collect information from your communications with us through:
- Contact forms on our website
- WhatsApp messages
- Facebook Messenger
- Phone calls
- Email correspondence
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Order Processing and Fulfillment
- To process and fulfill your orders
- To confirm customized orders via WhatsApp or phone call
- To arrange payment collection (bKash, Nagad, bank transfer, or cash on delivery)
- To manufacture made-to-order products after payment confirmation
- To coordinate shipping and delivery with courier services
2.2 Customer Service
- To respond to your inquiries and provide customer support
- To communicate about your orders, including status updates
- To resolve disputes and troubleshoot problems
2.3 Marketing and Promotional Activities
- To send promotional emails, SMS, or other marketing communications about our products, special offers, and updates (you may opt out at any time)
- To personalize your shopping experience
2.4 Website Improvement
- To analyze website usage and improve our services
- To monitor and analyze trends, usage patterns, and user preferences
- To conduct analytics using tools like Google Analytics and Facebook Pixel (when implemented)
2.5 Legal Compliance
- To comply with legal obligations and regulations in Bangladesh
- To protect our rights, property, and safety, as well as that of our customers
3. How We Share Your Information
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- Courier and Delivery Services: We share your name, phone number, and shipping address with local and international courier services (including DHL and FedEx) to deliver your orders
- Payment Processors: Transaction details may be shared with mobile financial services (bKash, Nagad) or banks for payment processing
- Analytics Providers: We may use Google Analytics and Facebook Pixel to analyze website traffic and user behavior
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
3.4 What We Don’t Do
- We do not sell your personal information to third parties
- We do not rent or trade your personal information
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Facebook Pixel)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
4.2 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that:
- No method of transmission over the internet is 100% secure
- We cannot guarantee absolute security of your information
- You are responsible for maintaining the confidentiality of your account credentials
6. Your Rights and Choices
6.1 Access and Update
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Update your account information at any time
6.2 Marketing Communications
You may opt out of receiving promotional emails or SMS by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at [insert email]
- Replying “STOP” to promotional SMS messages
6.3 Account Deletion
You may request deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
7. Children’s Privacy
Our website is not intended for children under the age of 13. However, we do not restrict purchases based on age. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us, and we will take steps to remove such information.
8. International Data Transfers
While our business is based in Bangladesh, we may ship products internationally through partners like DHL and FedEx. When you place an international order, your shipping information will be shared with these courier services, which may involve transferring your data outside of Bangladesh.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
10. Custom Orders and Payment Policy
Please note the following important policies:
- Account Required: All customers must create an account to place orders, as we need to contact you via WhatsApp or phone to confirm orders
- Custom Orders: Customized products require full payment upon order confirmation before production begins
- Cash on Delivery: Available only for non-customized products
- Made-to-Order: All products are manufactured only after payment is received in full
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date at the top of this policy
- Sending an email notification for significant changes (when applicable)
Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SugarThreadShop.com
Email: customercare@sugarthreadshop.com
Phone: +880 1633 59 72 40
WhatsApp: +880 1633 59 72 40
Address: Uttara, Dhaka, Bangladesh
Pickup Locations:
- ZamZam Tower, Uttara
- Uttara Center Metro Station, Uttara
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
By using SugarThreadShop.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
